(Field) Servicing At The Speed Of Change: 3 Keys To Successfully Conquering Ever-Changing Business Requirements

Your customers, products and the environments under which you are operating are constantly changing. Here are just a few examples:

• Disaster strikes and you need to quickly change how you route calls and workers
• A new contract with specific, unique requirements needs to be serviced now
• A new product has a defect and you need to quickly and efficiently arm your field repair technicians with the necessary repair guides

You want to be responsive and flexible to meet these challenging demands, but how do you mange the people, processes and technology in order to facilitate rapid change?

View the webinar to learn how to manage these three critical success factors your field service organization needs in order to respond to changing business requirements.

You’ll hear several specific examples including how a large insurance company quickly and efficiently responded to the aftermath Hurricane Katrina by giving priority routing to all calls from the affected areas and assembling.

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Areas of Interest: Field ServiceContracts & EntitlementServicesCustomer SupportReverse Logistics

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